This Privacy Policy outlines the approach of Winner Club regarding the protection of personal data. It applies to all members who use the Winner Club platform, whether via the website or mobile app. By registering for or using Winner Club's services, you confirm that you have read and understood this Privacy Policy.
Winner Club Identification & Responsibilities
Winner club is an online casino and Sports Betting platform operating in Malaysia and serving Malaysian users. As a data controller within the meaning of the Malaysian Personal Data Protection Act 2010 (PDPA), winner club is fully responsible for how member personal data is collected, processed, stored, and protected.
We take data privacy extremely seriously — not merely because the law requires it, but because we believe member trust is Winner Club's most valuable asset. Every data-related decision we make is guided by robust data protection principles, meaning we build privacy into our systems from the ground up, not as an afterthought.
This Winner Club Privacy Policy covers all data processing activities that take place when you register an account, make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, place bets on Live Casino games or Malaysia Super League football matches, or contact our customer support team.
Types of Personal Data We Collect
Winner club collects personal data necessary to provide services that are safe, effective, and legally compliant. The data we collect can be categorised as follows:
| Data Category | Types of Data Collected | Obligations |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Required – for identity verification (KYC) |
| Contact Data | Malaysian phone number, email address, residential address | Required – for account communication and verification |
| Financial Data | Bank account/e-wallet number, deposit and withdrawal records, transaction history | Mandatory – for payment processing |
| Technical Data | IP address, device type, web browser, operating system, activity logs | Collected automatically – for security and performance |
| Betting Data | Betting history, games played, limits set, account balance | Mandatory – for service operations and compliance |
| Communication Data | Live chat records, support emails, user feedback | Collected upon interaction with support |
Note: Winner Club does not collect sensitive data categories such as health information, religious beliefs, political views, or biometric data, except where specifically stated and with your explicit consent.
How winner club Collects Your Data
Your personal data is collected by Winner Club through the following methods:
- Directly from You: When you complete the Winner Club account registration form, submit KYC documents, contact the support team, or fill in any form on our platform.
- While Using the Platform: Technical data such as IP address, device type, and activity logs are collected automatically when you browse or use the Winner Club platform.
- Via Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), transaction details are collected for processing and record-keeping purposes.
- Via Cookies and Similar Technologies: winner club uses cookies and tracking technologies to collect data on usage patterns, game preferences, and platform performance. Further details are provided in Section 7.
- From Legitimate Third Parties: In certain circumstances, winner club may receive data from identity verification service providers, fraud prevention agencies, or licensed payment partners for compliance purposes.
How Your Personal Data Is Used
Winner club uses your personal data solely for lawful, relevant purposes that do not exceed what is necessary. The following are the primary purposes for which your data is used:
- Account Management: Creating and managing your Winner Club account, including identity verification, password setup, and login session management.
- Transaction Processing: Securely and accurately processing deposits, withdrawals, and all financial transactions associated with your winner club account.
- Service Provision: Gives you access to and full enjoyment of all Live Casino games, Sports Betting, virtual sports, and other games on the Winner Club platform.
- Important Communications: Sending important notifications about your account, security updates, changes to terms of service, or transaction information via email or SMS.
- Fraud Prevention: Detecting and preventing fraud, money laundering, bonus abuse, and any activity that violates the winner club Terms & Conditions.
- Legal Compliance: Fulfilling Malaysian legal obligations, including anti-money laundering (AML) requirements and customer identification (KYC).
- Platform Improvement: Analysing usage patterns to improve the user experience, platform speed, and Winner Club's game offerings.
- Marketing (with Consent): Sending you promotional offers, new bonus information, and the latest Winner Club news – only where you have given consent to receive marketing communications.
Marketing Preferences: You may opt out of marketing communications from Winner Club at any time by clicking "Unsubscribe" in any email, or through the notification settings in your Winner Club account.
Sharing Data with Third Parties
Winner club does not sell your personal data to any party. However, in the course of our operations, your data may be shared with select, trusted third parties in the following limited circumstances:
- Licensed Payment Providers: Transaction data is shared with licensed Malaysian payment providers such as Touch 'n Go, GrabPay, DuitNow, and FPX bank processing platforms to facilitate the processing of financial transactions.
- Game Providers: Required game session data is shared with live casino providers such as Evolution Gaming, Pragmatic Play Live, and SA Gaming to ensure smooth gameplay and accurate recording of winnings.
- Technical Infrastructure Provider: Cloud and hosting service providers that store and process data on Winner Club's behalf, subject to strict data processing agreements.
- Regulatory Authority: Winner Club will disclose personal data to Malaysian authorities when required by law, court order, or official investigation — for example, to the PDRM or the Financial Intelligence Unit (FIU) in cases involving suspicious activity reporting.
All third parties that receive data from Winner Club are required to comply with Malaysia's PDPA 2010 and data security standards equivalent to or higher than Winner Club's own. Winner Club is not liable for breaches that occur beyond our control.
Data Storage, Retention Period & Security
Winner Club stores your personal data on secure servers protected by comprehensive technical and organisational security measures:
- Encryption: All data is stored in encrypted form using AES-256 standards. Data in transit is protected by TLS 1.3 protocol (SSL 256-bit).
- Access Control: Only winner club staff with a legitimate business need who have undergone background checks are authorised to access member personal data.
- Audit Log: All access to members' personal data is recorded in a secure audit log to ensure accountability.
- Secure Backup: Data is regularly backed up to secure, geographically separate locations to ensure service continuity.
Data Retention Period: Winner Club retains members' personal data for the duration of your active account plus a minimum of 7 years after account closure, in line with Malaysia's financial record-keeping and anti-money laundering requirements. Data that is no longer needed will be securely deleted or anonymised.
Security Notice: While winner club takes all reasonable precautions, no digital security system is 100% foolproof. You are also responsible for keeping your winner club account password and login credentials confidential. Do not share this information with anyone.
Cookies & Tracking Technologies
Winner Club uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session & Authentication | Maintaining your login session and account security while using the winner club platform | Until logout |
| Security | Detecting suspicious activity and protecting your Winner Club account from unauthorised access | 30 days |
| User Preferences | Saving your language preference, display settings, and game preferences on winner club | 1 year |
| Platform Performance | Anonymously analysing platform usage patterns to help winner club improve its services | 2 years |
You can manage your cookie settings through your web browser. However, disabling essential cookies (Required) may affect the core functionality of the Winner Club platform and will likely prevent you from logging in to your account.
Your Rights as a Winner Club Member
Under the Malaysian Personal Data Protection Act 2010, you as a winner club member have the following rights regarding your personal data:
You have the right to request a copy of the personal data Winner Club holds about you. Requests can be submitted by email to our privacy team and will be processed within 21 business days.
If your personal data held by winner club is inaccurate or incomplete, you have the right to request prompt correction via your account settings or by contacting our customer support.
You may request the deletion of your personal data once it is no longer needed for its original purpose, subject to Winner Club's legal record retention obligations.
You may withdraw your consent to receive marketing communications from Winner Club at any time without affecting your right to use the platform or any other services.
You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) for transfer to another service provider should you choose to do so.
Under certain circumstances, you have the right to request that Winner Club restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact the winner club Privacy Officer by email: privacy@winnerclub.ws. winner club will process your request within 21 working days and may require identity verification before doing so.
Protection of Children's Data
Winner Club's services are intended solely for individuals aged 18 and above. Winner Club strictly does not knowingly collect, store, or process personal data from individuals under the age of 18.
If Winner Club discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, that data will be deleted immediately and the associated account will be closed. If you believe Winner Club may have inadvertently collected personal data from a minor, please contact us immediately at privacy@winnerclub.ws.
Third-Party Links & Services
The Winner Club platform integrates third-party services including game providers (Evolution Gaming, Pragmatic Play Live, SA Gaming, Ezugi, and others) and payment processors (Touch 'n Go, GrabPay, DuitNow, FPX) to deliver a complete experience to members.
Each of these third parties maintains its own privacy policy, and Winner Club is not responsible for their privacy practices. That said, Winner Club only works with third parties that meet recognised data protection standards and have signed data processing agreements with Winner Club.
Changes to the Privacy Policy
Winner Club reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Where significant changes are made, we will notify you via:
- An in-account notification on your Winner Club dashboard upon login;
- Email to the address registered to your Winner Club account; and/or
- A clear notice on the Winner Club platform's main page.
The "Updated" date at the top of this document will always reflect the date of the most recent revision. Continued use of the Winner Club platform following notification of any amendment will be considered acceptance of the updated policy. We encourage you to review this page periodically.
Contact Winner Club's Privacy Officer
If you have any questions, concerns, or complaints regarding how Winner Club handles your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with winner club's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body for PDPA 2010 in Malaysia.
This winner club Privacy Policy is governed and interpreted in accordance with Malaysian law, in particular the Personal Data Protection Act 2010. Last updated: 1 January 2026.